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Clearbox mobile app (iOS & Android)

Overview​

The Clearbox Mobile App (available for both iOS and Android) is your complete "office in your pocket." It provides a seamless transition from your desktop to your mobile device, allowing you to manage professional correspondence, edit business documents, and update your security settings while on the move.

For those who prefer a browser experience on their tablet or laptop, the full web application is available with the same interface at https://clearbox.alfrolia.com.

Key Features & Capabilities​

The app is designed to ensure you never miss a beat, offering full parity with our desktop tools.

  • Professional Email: Send and receive mail with instant "push" notifications, ensuring you are alerted the second a client reaches out.

  • Mobile Office Suite: Create and edit Word-style documents, spreadsheets, and presentations directly on your device. All changes sync in real-time with your team.

  • Secure Sharing: Generate and publish public links for your documents or presentations to share with external partners instantly.

  • Personal Management: * Update your account password.

  • Manage Two-Factor Authentication (2FA) for enhanced security.

  • Set up "Auto-Responders" (vacation replies) when you are away from the office.

  • Unified Calendar & Contacts: View your schedule, accept meeting invites, and access your professional contact list.

Installation​

To begin, download the official application for your device:

  • iOS (iPhone/iPad): Search for "Clearbox" in the Apple App Store.
  • Android: Search for "Clearbox" in the Google Play Store.

Optimizing Your Experience​

To ensure the app runs smoothly, your device may request specific permissions. Here is why they matter:

  • Notifications: Enabling this allows the app to send you instant alerts for new emails. Without this, you would need to open the app manually to check for mail.
  • Background Data: On Android and iOS, allowing "Background App Refresh" ensures your inbox stays updated even when the app isn't actively open on your screen.
  • Battery Optimization: Some devices may try to "silence" apps to save battery. For reliable email delivery, we recommend setting Clearbox to "Not Optimized" or "Allow Background Activity" in your phone's battery settings.

Advanced Functionality​

  • Offline Productivity: If you lose internet access (such as during a flight), you can continue editing your documents. Clearbox will automatically sync your changes the moment you are back online.
  • Administrative Control: For business owners, the Admin > Devices panel allows you to see which mobile devices are connected to your company’s suites. If a device is lost or stolen, you can revoke its access instantly from the dashboard.

Troubleshooting Common Issues​

I am not receiving alerts for new mail​

  • Check Permissions: Ensure "Notifications" are turned on in your phone's main Settings menu.
  • Power Settings: Verify that your phone is not in "Low Power Mode" or "Battery Saver Mode," as these often disable instant email updates.

I cannot log in or send mail​

  • Password Check: Ensure you are using your primary account password. (Note: Clearbox does not use "App Passwords").
  • Server Verification: If prompted for a server address, ensure it is set to clearbox.alfrolia.com.

Need Assistance?​

Our support team can help you configure your mobile device or troubleshoot notification settings. We are available 24/7 via the help chat in your dashboard.