Skip to main content

Clearbox FAQ

Frequently Asked Questions​

Is Clearbox compatible with Microsoft Outlook?​

Yes. Clearbox is fully compatible with Outlook for Windows, Mac, and mobile devices. You can connect them easily using the standard server settings provided in our [Outlook Setup Guide].

How do I add more storage or increase an employee's limit?​

If a team member is running out of space, you have two options in the Admin Console:

  • Reallocate Space: Increase that specific user’s quota if you have extra storage available in your plan.
  • Upgrade Plan: Visit the Billing section to add more total storage.

Why are my outgoing emails going to the recipient’s spam folder?​

This usually happens if your "Security Signatures" (SPF, DKIM, or DMARC) are not correctly set up. These act like a digital seal of authenticity. Please consult our [Deliverability Guide] to fix this.

How do I set up security records (SPF, DKIM, DMARC)?​

If your domain is managed by DotSync, we handle this for you automatically. If you manage your own domain, follow the step-by-step copy-and-paste instructions in our Email Authentication Guide.

Essential Guides & Resources​

Quickly navigate to the information you need to get your business moving.

Mobile & App Setup​

  • The Clearbox Mobile App – Install our dedicated app to manage your email, edit office documents, and set vacation replies on the go.
  • Gmail App Integration – A step-by-step walkthrough for adding your professional email to the Gmail app on Android or iPhone.
  • Microsoft Outlook Setup – Detailed instructions for all versions of Outlook on desktop and mobile.

Office & Collaboration​

  • Office Features Overview – Learn how to use our Word, Excel, and PowerPoint-style tools to collaborate with your team in real-time.
  • Public Sharing Guide – How to safely share documents and presentations with clients using public links.

Technical Reference​

Still have questions?​

If you can’t find the answer you’re looking for, our human support team is standing by.

  • Admin Dashboard: Click the "Support" icon for 24/7 live chat.
  • Email: Reach out to us at support@alfrolia.com.