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Support & contact

Contacting support​

  • Email: support@alfrolia.example
  • Portal: support.alfrolia.example
  • Include: account ID, affected domain/email, timestamps, and screenshots.

SLA & response times​

  • Priority: enterprise customers; response within 1 business hour.
  • Standard: response within 24 business hours.

Preparing logs​

Collect message-IDs, traceroutes, and full error messages when possible to speed resolution.

Related: status-and-sla, security-and-compliance