Resetting your password
Overview
Losing access to your cloud dashboard can be a major roadblock. Whether you’ve simply forgotten your credentials or your account has been locked for security, Alfrolia Cloud provides a streamlined, secure process to get you back to your workloads.
1. Self-Service Reset (The Fastest Method)
If you have access to your registered email address, you can restore your access in under two minutes.
- Start at Sign-In: Go to the Alfrolia Sign-In Page and click the Forgot password? link.
- Submit Your Email: Enter the email address associated with your account.
- Retrieve the Link: Check your inbox for a message from Alfrolia.
- Create a New Password: Click the secure link in the email, choose a new strong password, and click Save.
[!NOTE] Security Timeout: For your protection, reset links expire after a short window (usually 30 minutes). If you are interrupted and the link no longer works, simply request a fresh one.
2. Administrator-Initiated Resets
If your account is part of a managed team or organization, your internal IT administrator can help.
- Team Managed Accounts: Your organization's admin can trigger a reset directly from the Alfrolia Admin Console.
- What Happens Next: Once the admin initiates the reset, you will receive an automated email. Follow the same steps as the self-service method to finalize your new credentials.
3. Troubleshooting & Common Issues
| Issue | Likely Cause | Solution |
|---|---|---|
| No Email Received | Filter or Typo | Verify the email address entered is exactly correct. |
| Link is Invalid | Expiration | You may be clicking an old link from a previous request. Delete all Alfrolia reset emails and request one new link. |
| Account Locked | Security Protocol | If your account is locked due to suspicious activity or too many failed attempts, please contact Alfrolia Support directly for identity verification. |
4. Security Recommendations
To prevent future lockouts and keep your infrastructure secure, we recommend these three habits:
- Use a Password Manager: Store your credentials in a tool like 1Password, Bitwarden, or Dashlane to avoid needing to memorize complex strings.
- Enable 2FA: Once you are back in, go to Manage Account and enable Two-Factor Authentication. This prevents unauthorized access even if your password is stolen.
- Avoid Reusing Passwords: Never use the same password for Alfrolia that you use for your personal email or social media accounts.